Up Front Communication

Helping people and businesses through the art of communication

When something ain’t right

You know the person who has all the right moves but for some reason gives you the heebie-jeebies? I can guarentee that they’re doing something that you may not be able to specifically peg but that your subconscious really, really dislikes.  The person who is rubbing you the wrong way may be saying all the right things, but something about the way they are behaving just doesn’t add up.

I will admit that I get great enjoyment out of spotting discordant messages coming from people whose words and body language are out of synch.  This is even more fun when they are trying to further protect themselves by delivering veiled messages at the same time.

Want to give it a try?  Here’s a beautiful – if somewhat glaring example.  This is an episode of the CBC show Marketplace:


Pay attention to the final segment of the show, where the reporter is grilling a hospital big-wig in charge of monitoring cleanliness in hospitals in the Niagara, Ontario region.  All the fun occurs between 18:20 and 21:20.

Oooh, it’s delightful! I’d love to know your thoughts on the big-wig’s performance.

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