Up Front Communication

Helping people and businesses through the art of communication

The communicator you need

It may be that the person who makes you uncomfortable, who openly challenges your actions and ideas, who unapologetically but lovingly debunks your dearly held notions is precisely the communicator you need.

Good communicators are not necessarily those who make you feel good or uplifted.  They are the ones who bring you clarity, who get their point across without stomping all over your inherent worth.  This does not mean they are warm, fuzzy, or even polite.  It does mean that their message comes from a place of confidence and knowledge and care.  Sometimes those qualities come wrapped in a package that can leave you feeling exhausted and maybe even a little bit bruised.

That communicator, however, has also left you with insight and clarity that you didn’t have prior to your meeting.  It is likely they have also given you some motivation and maybe even a little bit of their grit to move forward.  It is like a hard workout with a personal trainer who you know cares a great deal about your health and fitness; they may put you through hell, but once you’ve had a glass of water and a breather, you’ll be grinning ear to ear and looking forward to the next session.

Precious time

Time is important.

We all know this.  We lead busy lives. Our days fly by. Time is valuable. Time is precious. Time is money. We bill hourly and count down minutes.

The premium on time is what makes it so powerful.  Time is a gift. It is respect. It is consideration.

You need to give time to get it. While we are constantly on the hunt for time savers, often what we need to do is give more time to the communication process. This is true for speaking, for teaching, for explaining, for convincing.  We don’t need to speed up and jam our content into less time, we need to slow down and give the message the time it needs to be delivered.

Give your words space. It takes time to gather our thoughts, to put them into words, to speak them, for the listener to hear them and process them. Breathe. Time is a blessing. It enhances the most important part of messages and demonstrates that you value the conversation you are having.

Taking time may be as simple as slowing down how quickly you speak (contrary to popular belief, making speedy, quick, snappy retorts often does not make you seem more intelligent; in many, many contexts or situations it can make you appear panicky and reactionary or worse).   It may mean keeping your mouth shut and giving the other person time to speak.  It might require filling the air with silence instead of words – one of the hardest things to do.  It may even mean giving a long chunk of time for your message to be digested. Step outside the room, sleep on it, give yourself or the other person hours or days to think about the conversation and build a calm response instead of blurting a fast reaction.

Time is one of the most beautiful communication tools. Make the most of it.

So little space

We live in a hyper-connected, info-flooded world.  This is no secret.

We have limited space in our brains to take in all the information and connections available to us.  This is also no secret.

Limited brain space affects the speaker (or writer) as much as the audience.  The onus is on the receiver to decide what is worthy of their attention.  The onus is on the speaker to create content worthy of that attention. This doesn’t mean making packing as much valuable content in as little space as possible.  It does mean being very selective of what content we do give at any one point in time, and then ruthlessly editing it down until our message comes across clearly, plainly, and memorably.

This hit home today while I was prepping a new set of business cards.  There’s so much I want to say about myself and my business, and so very little space in which to do it.  Someone needs to pick up the card, have something about it stick in their brain, and then remember my name and one contact method.  That’s a tall order for a piece of paper that usually gets a glimpse less than one second long.  I’ve got six lines, each less than three inches wide. It isn’t much, so I need to decide what’s important and what’s important has changed.  Email, telephone, and website obviously get some real estate.  Do I need to give a physical address?  Not really – people are going to email or call before they send a letter.  How about my Twitter handle?  Something that last year earned my derision has proven its usefulness to me and I deemed it worthy of a line.  My father would cringe that I would add such a thing, but my business world is very different than his.

Six lines, each less than three inches wide.  That’s not a lot of room.  Neither is two minutes for an elevator pitch, or ten minutes for a business presentation, or an hour for an educational lecture.  Decide your most important point, write down everything that you want to say, and then ruthlessly hack back anything that doesn’t support or drive that #1 point home.   Our jam-packed brains will thank you for it.

Communicating Intimately #4: Intimate cues

Throw your audience a bone.

Really. Give them a clue, a hint, an indication that you are opening yourself up to an intimate exchange.  All the heartfelt intentions in the world won’t tell the audience you are open to them unless you give them some form of physical cue.

Note what I said there:  physical cue, not verbal cue.  This distinction is important.  We humans are very sensitive to the silent messages given through our facial and bodily expressions.  Words are secondary; telling someone repeatedly that you are interested or open will not result in intimacy if your face doesn’t match those words.  Actually, if your physical expression doesn’t match your verbal expression, the person you want to communicate intimately with will likely start to distrust you.  Incongruence tends to set off our alarm bells.

What sort of expressions help create intimacy?

1) Those that indicate interest in the person or people you are communicating with: focused gaze, slightly widened eyes, and a slight forward lean or cocked head are all cues of interest.

2) Those that indicate sincerity: emphasis with movement and physical energy with slight body tension show that we are investing energy in what we are saying.  That investment usually indicates sincerity; we mean what we say, otherwise we wouldn’t put so much effort into it.

3) Those that indicate vulnerability: an “open” position (chest unprotected by arms, books, etc.), shoulders down, head in neutral and throat exposed (as opposed to the chin tucked in, protecting the neck), hands visible, palms frequently displayed.  Intimacy exists when we allow ourselves to be vulnerable.  Physically demonstrating vulnerability instead of defensiveness invites people to be comfortable with us.

Being able to give these physical signals on cue is an exceptionally useful communication skill.  Ultimately, your goal is to give these cues in a manner that is still natural to your own communication style.  Get to know your own expressions: when you are interested, how wide do you open your eyes?  When you are being emphatic, how do you move your hands?  Do you always raise your right eyebrow when you find something intriguing?  Stand in front of a mirror and chat with yourself out loud.  Rehash a recent conversation that you wish you could have again.  Deliver that witty reply you thought half an hour after the moment had passed.  Deliver your Oscar acceptance speech.  See what your face and body do.  Then, re-create those expressions and practice them.  Get to know how your face muscles work and how your hands feel.  Now apply those expressions to new material such as a book you are reading.  Read out loud and apply your personal expression style to the text.  If you can only manage to do this in the bathroom with the shower running, go for it.  That’s usually where I practice.

Remember: our bodies communicate so much.  Intimate communication is free exchange; let your body demonstrate your desire for that freedom.  Don’t tell your audience how you feel – show them.  Even better, show them how they should feel.  They’ll respond accordingly!

 

 

The Joy of Euphemisms

Layered meaning makes conversation so much more interesting.  While plain-speak is generally the best way to conduct most business – after all, one’s goal should never be to stymie your clients or colleagues – there are opportunities where you can have some fun in a conversation and imply the Things that Cannot Be Said Aloud.  Euphemisms and layered meaning enables you to say impolite things in a manner acceptable to polite company.  It reminds me of the snide jabs exchanged across society dinners you read about in Jane Austen’s books.

The beauty of euphemisms is that they are remarkably adaptable to your needs.  You can dial the clarity, drama, or comedy up or down as needed.  Furthermore, the fact that euphemisms require interpretation means that you can give veiled opinions and allow the other person to make of it what they will.  When you can’t call someone an “unbelievable douchebag,”  you can say they are “determined and honest.”  Someone who feels the same way as you about said douchebag will understand exactly what you are getting at.  Someone who for some unfathomable reason likes that douchebag will probably acknowledge your comment as a fair observation on that person’s personality.

 

Coming up with good euphemisms requires a good vocabulary, a good sense of timing, and solid control and deployment of appropriate facial expression.  Delivering a euphemism with a deadpan voice and expression can result in a very different implication from one delivered in falsetto with a clenched tooth smile.    Because it can be easy to slip from a well-delivered euphemism to outright sarcasm and nastiness, understanding the mood of your audience or conversant and whether or not it is a good time to use this conversational tool is paramount.  I usually keep heavy euphemism use to situations that are relatively casual or light in tone.  I’ve also deployed them specifically to break tension and acknowledge elephants in the room without actually putting a neon sign over said elephant.  Attempting this in circumstances that require absolute plain speak and clarity would not be appropriate, nor would it be suitable in extremely serious situations.

If you want to improve your use and timing of euphemisms, I strongly recommend paying attention to classic stories of manners such as those by Jane Austen, checking out Oscar Wilde’s work, and watching lots of skilled comedians (I particularly like Rick Mercer, Jon Stewart, and Ricky Gervais).  Practice your vocabulary-fu by taking straightforward statements and changing the words around so you express the same thing in a completely different manner.  Then, practice doing so with different vocal intonations and facial expressions – preferably in front of a mirror.  Like anything else, you will improve with practice.

Have fun with euphemisms.  They are remarkably fun communicative devices!

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