Up Front Communication

Helping people and businesses through the art of communication

Conversations with ourselves

People like you and I spend a lot of time planning words that we are to deliver to other people.  It’s impossible to get away from it, really.  Every speech is a conversation, every conversation contains mini-speeches, and this is true whether the speeches or conversations are pre-conceived, rehearsed, or utterly spontaneous.

We focus so much on the words we craft to say to others that we forget to spend time to have conversations with ourselves.

Today in the mail I received a lovely parcel of books whose purpose is to inspire, guide, ignite, and focus my work and passions.  They contain lots of blank pages, lots of open fields where I can scribble down my thoughts.  I opened the parcel quite late in the evening,* too late for me to be able to do any productive reading.  While waiting for the books I didn’t so much experience anticipation as benign curiosity; sure, they might be interesting, but really – how much could I expect.

Apparently, my expectations did not match my actual need, nor the purpose that these books are meant to fulfil.

I flipped through them, looked at pages with airy white space and modest text rather than pages densely packed with words.  I read a few of the reflective prompts at the top of the pages, and then picked up the whole stack of books and walked around the house a little, hugging them to my chest.  That was not the reaction I thought I would have.

What these books are prompting me to do is to have actual conversations with myself.  You see, I’m a professional talker – a loudmouth who spends her days broadcasting spoken and written information and her evenings working with people who want to become better loudmouths themselves.  With all the talk, noise, and words, I’ve forgotten how to have conversations with myself.  When I do spend a few moments in my own head, it is usually whirling with thoughts related to the external world.  There is a lot to think about, the things I have to do, the things I want to achieve, dissecting interactions that happened earlier that day or month or year.  This internal chatter is all about the external world.

The books, on the other hand, are here to guide me into having proper conversations with myself.

I’ve always maintained that plenty of introspection makes people better speakers.  But mental chatter about all the things going on outside of your head isn’t the same thing as introspection.  It can be easy for us professional loudmouths to forget that, and it can be hard to remember how to be introspective all on our own.

The package today contained books that will guide me to doing just that.  I’m looking forward to having conversations with myself again.

 

Shared experience is a powerful thing, so share a little in the comments section: have you had a good, thoughtful conversation with yourself lately? If so, how do you get yourself into the right headspace?  If not, what could help you have those conversations?

 

*It is later still while I write this, but I needed to get it out of my head and into text before the thoughts left me for the night.

Precious time

Time is important.

We all know this.  We lead busy lives. Our days fly by. Time is valuable. Time is precious. Time is money. We bill hourly and count down minutes.

The premium on time is what makes it so powerful.  Time is a gift. It is respect. It is consideration.

You need to give time to get it. While we are constantly on the hunt for time savers, often what we need to do is give more time to the communication process. This is true for speaking, for teaching, for explaining, for convincing.  We don’t need to speed up and jam our content into less time, we need to slow down and give the message the time it needs to be delivered.

Give your words space. It takes time to gather our thoughts, to put them into words, to speak them, for the listener to hear them and process them. Breathe. Time is a blessing. It enhances the most important part of messages and demonstrates that you value the conversation you are having.

Taking time may be as simple as slowing down how quickly you speak (contrary to popular belief, making speedy, quick, snappy retorts often does not make you seem more intelligent; in many, many contexts or situations it can make you appear panicky and reactionary or worse).   It may mean keeping your mouth shut and giving the other person time to speak.  It might require filling the air with silence instead of words – one of the hardest things to do.  It may even mean giving a long chunk of time for your message to be digested. Step outside the room, sleep on it, give yourself or the other person hours or days to think about the conversation and build a calm response instead of blurting a fast reaction.

Time is one of the most beautiful communication tools. Make the most of it.

Fill-in post: How to Listen

I started working on the next instalment on communicating intimately this weekend, and then got slammed with a nasty infection.  Needless to say, it has completely derailed my writing efforts.  Hopefully the antibiotics kick in soon (seriously – even the cartilage on my ears hurts).

In the meantime, I would like to leave you with the following blog post by Seth Godin.  As I’ve mentioned before, I’m a bit of a fan girl.  This recent post is very much related to intimate communication, in that the skill of listening plays a major role.  I hope you enjoy his post as much as I did.

Seth Godin:  How to Listen

Freedom from updates

Communication is a boon, a blessing, the only way to get things done.

Things that facilitate communication are boons, blessings, necessary to our daily life at work and play.

If the above statements are true, why is burnout higher than ever? Why do we have to manage our communications and contact with so many different people? Why do many of us feel the need to apply a task-management approach more suited for the office to our regular interactions with friends and family?

The problem could be rooted in our attempts to communicate too much.  The old adage that you can have too much of a good thing is absolutely true, and when it comes to sharing with other people, we are gorging ourselves sick on constant superficial interactions.  At work and at home we are connected with email, internet, land-line, mobile phones, “smart” devices, and an ever-evolving onslaught of social networking vehicles.  All of these demand that our brains remain in constant social mode, ready to respond to someone else at a moment’s notice.  This is an exhausting state to remain in all day, every day, akin to having your ‘game face’ on nearly every waking minute.

Unfortunately, this constant contact takes a toll on the quality of our communications.  We rapidly come to prefer communication methods that appear less intrusive or that allow us to better choose when and where to communicate.  We would rather get an email or text than call someone and have a real-time voice conversation.  Our interactions then get reduced to little snippets of information that contain no depth and very little real connection.  Instead of calling someone to chat about the weekend’s happenings, we “poke” them on Facebook or broadcast a 140 character info-bit on Twitter about Saturday night’s party.  Meanwhile, we begin to dread the ringing of the telephone, and eventually start to want to unplug from the social networks and mobile phone (clanging bother-machines that they are).

I certainly fall prey to the lure of these mini-communication moments.  My brain gives me a good rush of dopamine when I get a text or someone comments on my Facebook status update.  But after a while, the desire to detach myself from that type of communication in favour for meaningful contact with a very limited number of people becomes less of a want and more than a need.

This last week, my husband and I went to an out-of-town wedding and took the opportunity to tack on two days of hiking in the mountains. We reconnected with family we rarely see, and then spent two blissful days out of cell phone range.  Not once did I check my email, post a status update, or answer a text.  My husband and I chatted a great deal, but also spent a lot of time in absolute silence.  The silence was wonderful – we were together mentally and physically, but the noise of the world was hushed out by the tramping of our hiking boots.  I didn’t have the slightest desire to post a happy status update or share an Instagram photo of the beautiful trails.

These time-outs should be experienced by even the most enthusiastic and dedicated communicator.  If we never give ourselves time to sort out the noise in our own heads without broadcasting it to the world, how will we develop our ability to sort out the noise being exchanged between two people?  Communication – even for pleasure – can be difficult and exhausting.  We’ve traded quality for quantity.  Sometimes, the severe restriction of quantity is the only thing that can improve the quality of the messages we’re trying to get across.

Give it a try.  Go out for a day, and leave the cell phone behind.  Give yourself the gift of freedom from communication – no status updates, no sharing, no other people’s inputs distracting you away from the communication going on inside your own head.  It can be tricky at first, but it quickly becomes wonderfully freeing.