Up Front Communication

Helping people and businesses through the art of communication

Freedom from updates

Communication is a boon, a blessing, the only way to get things done.

Things that facilitate communication are boons, blessings, necessary to our daily life at work and play.

If the above statements are true, why is burnout higher than ever? Why do we have to manage our communications and contact with so many different people? Why do many of us feel the need to apply a task-management approach more suited for the office to our regular interactions with friends and family?

The problem could be rooted in our attempts to communicate too much.  The old adage that you can have too much of a good thing is absolutely true, and when it comes to sharing with other people, we are gorging ourselves sick on constant superficial interactions.  At work and at home we are connected with email, internet, land-line, mobile phones, “smart” devices, and an ever-evolving onslaught of social networking vehicles.  All of these demand that our brains remain in constant social mode, ready to respond to someone else at a moment’s notice.  This is an exhausting state to remain in all day, every day, akin to having your ‘game face’ on nearly every waking minute.

Unfortunately, this constant contact takes a toll on the quality of our communications.  We rapidly come to prefer communication methods that appear less intrusive or that allow us to better choose when and where to communicate.  We would rather get an email or text than call someone and have a real-time voice conversation.  Our interactions then get reduced to little snippets of information that contain no depth and very little real connection.  Instead of calling someone to chat about the weekend’s happenings, we “poke” them on Facebook or broadcast a 140 character info-bit on Twitter about Saturday night’s party.  Meanwhile, we begin to dread the ringing of the telephone, and eventually start to want to unplug from the social networks and mobile phone (clanging bother-machines that they are).

I certainly fall prey to the lure of these mini-communication moments.  My brain gives me a good rush of dopamine when I get a text or someone comments on my Facebook status update.  But after a while, the desire to detach myself from that type of communication in favour for meaningful contact with a very limited number of people becomes less of a want and more than a need.

This last week, my husband and I went to an out-of-town wedding and took the opportunity to tack on two days of hiking in the mountains. We reconnected with family we rarely see, and then spent two blissful days out of cell phone range.  Not once did I check my email, post a status update, or answer a text.  My husband and I chatted a great deal, but also spent a lot of time in absolute silence.  The silence was wonderful – we were together mentally and physically, but the noise of the world was hushed out by the tramping of our hiking boots.  I didn’t have the slightest desire to post a happy status update or share an Instagram photo of the beautiful trails.

These time-outs should be experienced by even the most enthusiastic and dedicated communicator.  If we never give ourselves time to sort out the noise in our own heads without broadcasting it to the world, how will we develop our ability to sort out the noise being exchanged between two people?  Communication – even for pleasure – can be difficult and exhausting.  We’ve traded quality for quantity.  Sometimes, the severe restriction of quantity is the only thing that can improve the quality of the messages we’re trying to get across.

Give it a try.  Go out for a day, and leave the cell phone behind.  Give yourself the gift of freedom from communication – no status updates, no sharing, no other people’s inputs distracting you away from the communication going on inside your own head.  It can be tricky at first, but it quickly becomes wonderfully freeing.

Lessons from the world of sports

I have a soft spot in my hearts for sports people.  It’s their inherently competitive, focused nature; it makes them delightfully sincere and transparent when they are stuck at a podium having to speak to an audience.

 
[youtube http://www.youtube.com/watch?v=tBIboDFR1bU&w=420&h=315]

Daily Acts

Acting is part of life. Whether we acknowledge it or not, we spent a significant portion of our day in one performance or another. Life demands all of us to be a bit of an actor, and most people are remarkably adept at this.

We perform in front of our spouses and friends. We act out specific roles and personas at work. We are definitely performers when giving speeches or presentations, regardless of their scale or importance. Sometimes the act is casual or subtle. Sometimes it is a full on display worthy of an Oscar award.

In my work, I’ll use the term “acting” a couple of ways. One of these is the way most people would define it: participating in a scripted or improvised play, film, or similar performance. Sometimes I’ll call people who do this kind of acting dramatists, just to avoid ambiguity (a rather old-fashioned term, I know. But it’s useful, and I am a Jane Austin fan).

The other way I define acting is: the conscious control of our externally projected emotions in order to convey a specific message for a specific purpose.*

This I’ll also call social acting. Sometimes we do this when we want to show an emotion externally that is different or conflicting with what we’re actually feeling. We might also do this to amplify our emotions for greater effect, or even if we’re trying to convince ourselves of something that we don’t yet quite believe. What we do on the outside, after all, has an effect on what’s going on inside our own heads.

When clients or workshop participants tell me that they’re “not an actor,” I usually dismiss the comment. It simply isn’t true. What the person actually means is that they’re not a dramatist. The majority of people are very adept social actors. We have to be – it’s part of getting along in human society. Social acting lets us communicate clearly, get along, keep the peace, motivate others, do what needs to be done in a different situations. People who truly, truly “can’t act” also usually can’t have normal relationships, whether social, romantic, or work-related.

So when are we social actors? Here are a few scenarios:

  • A spouse approves of a new living room suite he doesn’t actually like.  His partner has fallen in love with it, and that person’s happiness matters more to him than the fact that he hates harvest orange upholstry.
  • An employee nods enthusiastically and gives her support to what she thinks is a terrible management decision, because she needs her boss to think that she’s “on board with management decisions.”
  • A person refrains from rolling her eyes while being lectured by her friend about a new crackpot nutrition fad because it’s easier to keep the peace than get into another argument about food.
  • A parent calmly comforts his child, saying that everything will be alright, even though he himself is afraid that it won’t be.
  • A speaker gives his audience a dazzling, confident smile despite his jangling nerves and mounting nausea.
  • A person tries imitating the physical mannerisms of her role model in order to project some of her idol’s charisma.

These performances aren’t necessairly done to be duplicitous.  Social acting is as likely to be an honest act as a dishonest one.  Sometimes we are social actors for the benefit of others, sometimes for our own benefit.  Have you ever seen someone try to get over a phobia?  When someone refrains from screaming or gagging while petting their friend’s boa constrictor because they want to get over their fear of snakes, they’re engaging in an honest bit of acting for their own benefit. 

This week, try taking note of the instances where you think you are doing a bit of social acting.  You might be surprised at how prolific and accomplished an actor you are!

*In case you were wondering, yes I really do get this nerdy when I’m babbling about work. This is what happens when I get excited!

Friday fun: I feel the need for speed

Most of my work involving rate of speech is teaching my clients how to slow down and vary their pace.

Unless, of course, you’re this guy:

[youtube http://www.youtube.com/watch?v=NeK5ZjtpO-M&w=420&h=315]

His diction and clarity is impeccable! This is motor mouth mastery, I tell you. And I still miss his 1980’s Micro Machines commercials.

Dance on!

Everyone who wants to speak in front of a group should learn how to dance.

You don’t have to learn how to dance well, but you should give it a try. Dancing teaches you how to take an aural expression of emotion (music and sometimes lyrics) and interpret it as a purely physical expression of emotion. You may have heard about Albert Mehrabian’s studies regarding the importance of non-verbal communication in message delivery.* Your physical expression can have a huge impact on the message you are getting across, and learning to dance teaches you how to maximize the power of physical expressiveness.

Dance lessons and exploration can be even more important for people who are shy or naturally guarded with their expressions. When you tend to restrict your movement or control your face when speaking with someone, being required to use only your body to emote can be enormously freeing. Communication breakthroughs happen when you discover how you can demonstrate incredibly specific and powerful thoughts in, for example, the way you raise your arm or move your hand and fingers. It also teaches us to be comfortable with our bodies, aware of how they move and how much control we can exert over them. For someone who is uncomfortable in their own skin, overly concerned about where they put their hands when speaking to an audience, or mistrustful of the signals their expression might send, dance lessons can give permission to explore their expressive bodies in a safe environment.

There is also a marvellous language boost to be had. We’ve all been in situations where you have something you desperately want to communicate, but can’t say out loud. Dance can teach you how to deliver unvoiced messages with a tilt of a head, a shoulder shrug, a glance, or even a subtle change in your posture. Are you in a meeting where you want the committee chair to be aware that you are not in agreement with a point of discussion, but due to office politics or hierarchy you can’t come out and say it directly? Imagine being able to get that point across by slightly shifting your position in your chair and changing the angle at which you hold your head and neck. The effect can be incredible! What’s more, you learn how to be in control of this sort of communication. This means you also learn to control your body enough to prevent you from physically betraying thoughts you would prefer to keep hidden.

I’ve taken classes in several dance forms – ballet, jazz, ballroom, hip-hop – but the one that I’ve stuck with and that has had the greatest impact on me has been belly dance, particularly raqs sharki (classical Egyptian style). I started belly dancing over six years ago as a way to get back into shape, and since then I’ve participated in festivals, been a member of a performing troupe, and have done solo performances at local Greek and Lebanese restaurants. When I started dancing I was hardly thinking of it as a method of improving my communication. Later, when I started coaching interpersonal communications, I was floored at the impact it had on my methods and techniques. When performing belly dance, I was stripped of my verbal skills and had to communicate the message of the music – often sung in languages neither I nor my audience understood (if I did, it was because I found a translation of the lyrics) – through gesture and expression. A hip drop, an arm raise, an arabesque, a longing glance became key communication tools.

It hardly matters what style of dance you try, they’ll all require you to listen to some music and then respond to or interpret it with your body. They’ll all involve emotion and expression. I’ve learned loads from every style I’ve tried out, and I do believe there’s a style out there for everyone. You just need to be willing to explore.

Just like with exercises, you might have already thought up of a hundred excuses why you can’t try dance. Let me address a few of them up front:

I’m not in good enough shape/too old/too uncoordinated/too overweight/don’t have enough rhythm/etc to dance!

  • Dancing will help get you in to shape. It will teach you coordination and improve your rhythm; I say this a a person who broke her arm falling off a couch. Pop into an adult dance class; they don’t require you to be willowy and flexible. People who teach adult dance are incredibly accommodating, and will accept all body types. I dance with people who are rail thin, rubenesque, old, young, beginners, experts, fully physically abled, and with limited mobility. It isn’t important that you are as good as or better than anyone there, it matters that you try it.

I’m too self conscious to dance!

  • Dance will help you get over that, and as a result you’ll be more liberated in front of your speaking audience.

I don’t have time to dance!

  • Believe me, I understand hectic schedules. But taking a few dance lessons doesn’t mean that you need to commit to spending several hours a week practicing at a dance studio. It can be a quick one hour group class taken a few times a month. It can be a dance fitness class during your work lunch hour. Heck, you can even take out some basic dance lesson videos from your local library and give it a try at home.

I can’t afford lessons!

  • There are dance classes out there at just about any price point imaginable. There may even be groups in your community that offer classes for free. There also, as I mentioned above, the library. Most libraries have piles of DVDs of lessons in various dance styles that you can borrow and try at home. I still make use of my library’s dance DVD collection when I want to get in a bit more guided practice at home or try something new. And if all else fails, check out some dance clips on YouTube, put on some music, and give it a go on your own. If you need to lock the door and draw the curtains to get your groove on, go right ahead!

I hate dancing!

  • This is like saying “I hate fruit.” It usually means that you either haven’t given it a chance or haven’t explored different styles to find the one that gets you grooving. If one style doesn’t suit you, try a different one. If you don’t like oranges, try cherries. If you liked a style but not an instructor, try that style at a different studio or club. This isn’t exactly a high-risk activity, and there’s no shame in not sticking with a type of dance that doesn’t speak to you. Just try something else. Keep an open mind and be willing to explore.

Be willing to dance!

If you want some inspiration, I strongly recommend checking out the following TED presentation by the LXD (The League of Extraordinary Dancers). The descriptions of the dance artists is positively moving.

[ted id=786]

*It is worth noting that Mehrabian’s work is frequently misinterpreted; excessive emphasis is places purely on the physical message rather than on the value of the actual words. Words and body are both extremely important, and the degree to which one plays a greater influence depends on the speaker and the message.